3399bd Privacy Policy
Your personal information is completely safe with us. This page explains in detail how we collect, use, and protect your information.
Introduction and Effective Date
Welcome to 3399bd. This Privacy Policy ("Policy") explains how we — the operator of the 3399bd platform ("Company", "we", "our") — collect, process, store, and protect the personal information of users ("user", "you") of our website 3399bd.lat.
This Privacy Policy applies to all services, content, and activities on our platform. By continuing to use our services, you are considered to have agreed to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our platform.
We reserve the right to amend this Policy at any time. For significant changes, we will notify you by posting a notice on the website. The date of the updated Policy will always be displayed on this page.
What Information We Collect
We collect the types of information listed below for the purpose of registration and service delivery on the 3399bd platform. Each category of information is collected for a specific purpose and in a lawful manner.
Identity Information
Information you provide at the time of registration, such as:
- Full name
- Date of birth (for age verification)
- Email address
- Username and password
- National ID information (if applicable)
Financial Information
Information collected for transaction processing, such as:
- bKash / Nagad / Rocket number
- Bank account information
- Deposit and withdrawal history
- Transaction amount and date
- Payment method type
Technical Information
Information collected automatically while using the site, such as:
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Time spent on site and pages visited
Gaming Activity Information
Information collected to improve your gaming experience:
- Play history and preferences
- Bet amounts and results
- Bonus usage history
- Session duration
- Activity patterns
Communication Information
Information received through customer support:
- Live chat conversations
- Email message content
- Complaint and request details
- Support ticket information
- Feedback and reviews
Location Information
Information collected for security and compliance purposes:
- IP-based approximate location
- Country and region identification
- Time zone
- VPN or proxy usage information
Purpose of Information Use
We use the information we collect only for the following legitimate purposes. Your information is not used for any unauthorised purpose.
Account management and identity verification
We use your identity information to create, manage, and secure your account. Age verification (21+) and national identity confirmation are obligations we must fulfil. This is an integral part of our responsible gaming policy.
Financial transaction processing
Financial information is used to process your deposits (minimum ৳300) and withdrawals (minimum ৳800). Your payment information is required to complete transactions securely via bKash, Nagad, Rocket, and bank transfer. This information is also used to ensure withdrawals are typically completed within 1 hour.
Customer service and support
Your information is used to provide our 24/7 live chat support in Bengali and to communicate via email. Previous communication history may be used to resolve your issues quickly and effectively.
Fraud prevention and security
Technical information is analysed to ensure account security and to detect any unusual activity. This information is essential for preventing unauthorised access, anti-money laundering (AML) compliance, and fraudulent activity.
Platform improvement and personalisation
By analysing your gaming preferences and behaviour, we provide a more improved and personalised experience. This helps display your preferred games, bonus offers, and relevant content.
Legal compliance
We are required to retain certain information to comply with applicable laws, regulations, and regulatory guidelines. This information may also be needed to comply with legal directions from courts or competent authorities.
Cookie Policy
Cookies are small text files that our website stores on your device. They are used to improve your experience on the site, maintain your login state, and ensure the functionality of the site.
Essential Cookies
Essential for running the core functions of the site. Maintains login sessions, security, and transaction continuity. These cannot be disabled.
Analytics Cookies
Helps improve the platform by analysing the number of visitors and their behaviour on the site. These cookies collect anonymous information.
Preference Cookies
Remembers your language, display preferences, and other settings. Reduces the need to reconfigure settings each time you log in.
Security Cookies
Used to ensure account security and prevent fraudulent activity. Validates session authenticity.
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site. By continuing to use our site, you are considered to have consented to the use of cookies.
Cookie Duration
- Session cookies: deleted when the browser is closed
- Persistent cookies: for a specified period (maximum 1 year)
- Security cookies: renewed with each session
Information Disclosure and Third Parties
3399bd does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
Service provider partners
Limited information may be shared with selected partners for payment processing (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.), and technology infrastructure management. These partners are bound by confidentiality agreements and may use the information only for specified purposes.
Legal obligations
We may have a legal duty to disclose information in response to court orders, lawful requests from law enforcement agencies, or directions from regulatory authorities. In such cases, we will provide only the information that is legally required.
Emergency security situations
Information may be disclosed where necessary to protect our rights, assets, or security, or to ensure the safety of other users or the general public. This also applies to reporting suspicious money laundering or fraudulent activity.
Business transfer
In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. In such cases, we will notify users in advance, and the new ownership will also be bound to comply with this Privacy Policy.
Data Security Measures
3399bd uses industry-standard technology and practices to protect your information. Our security framework consists of the following layers:
SSL Encryption
All data transfers are protected by 256-bit SSL/TLS encryption. All communication between your browser and our servers is encrypted.
Secure Data Storage
Your information is stored in encrypted databases. Passwords are never stored directly — they are kept in hashed form only.
Restricted Access
Only authorised personnel can access specific information. Information is kept secure through staff training and confidentiality agreements.
Regular Security Audits
Our systems undergo regular security audits and testing. Any vulnerabilities are identified and resolved promptly.
No method of data transfer or storage on the internet is 100% secure. Even with our best efforts, it is not possible to guarantee the elimination of all security risks.
Your Responsibilities
You are also responsible for the security of your account. Please follow the guidelines below:
- Use a strong and unique password
- Do not share your login details with anyone
- Notify us if you notice any suspicious activity
- Avoid logging in on public Wi-Fi
- Log out after using your account
Data Retention Period
We retain your information only for as long as necessary. The retention period by type of information is as follows:
Account Information
All information is retained for the duration the account is active. After the account is closed, it is kept for a specified period as required by law.
Transaction Information
Financial transaction records are required to be retained long-term in accordance with legal and regulatory requirements. This is necessary for audits and dispute resolution.
Technical Logs
Site usage logs are retained for a limited period. They are deleted after security reviews and issue resolution.
Communication Records
Customer service conversations and email records are retained to ensure service quality and for dispute resolution.
Cookie Data
Session cookies are deleted when the browser is closed. Persistent cookies are automatically deleted according to their set expiry period.
Marketing Information
Information regarding promotional communication preferences can be updated at any time upon your request. New communications stop after consent is withdrawn.
Your Rights
As a user of 3399bd, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide a copy of your personal information within a specified timeframe.
Right to Correct Information
If your information contains any errors or is incomplete, you may request a correction. In many cases, you can update your information directly from your account settings.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal and regulatory obligations.
Right to Object to Processing
You have the right to object to certain types of data processing — particularly in the case of marketing communications. We will take prompt action upon receiving such a request.
Right to Data Portability
Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances — such as during a dispute about the accuracy of information — you may request that processing of your information be temporarily suspended.
Protection of Minors
3399bd's services are for adults aged 21 and above only. We do not knowingly collect personal information from anyone under 21 or allow them to open an account.
We carry out an age verification process at registration. If we become aware that a minor is using our services, we will immediately close that account and delete the collected information.
If you believe a minor is using our services, please inform us at [email protected]. For more information on responsible gaming, please visit our Responsible Gaming page.
21+ Only
This platform is for adults aged 21 and above only. Access by minors is strictly prohibited.
Policy Changes and Updates
We may update this privacy policy from time to time. Depending on the scope and significance of the changes, we will notify you in the following ways:
Notice on Website
A notice will be published on the site for significant changes.
Update Date
The date of the most recent update will always be displayed at the top of this page.
Email Notification
For important changes, you may be notified at your registered email address.
Implied Consent
Continued use of the site after changes will be considered acceptance of the new policy.
We encourage you to review this privacy policy regularly. Please read the latest version before using our services. If you have any questions, contact our support team.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated privacy and data protection team will carefully review your request.
Support Contact
We are always ready to handle any privacy-related requests.
Related Pages
Visit the pages below to learn more about our policies and information: